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FAQ
Return & Refund Policy
We want you to be completely satisfied with your jewelry purchase. If for any reason you are not satisfied, you may return the item(s) within 10 business days of receiving your order for a full refund or exchange. To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to exchange your jewelry for a different style or size, please contact us within 7 days of receiving your order. We will do our best to accommodate your request subject to product availability.
Please note that certain items are non-refundable, including custom-made, sized or personalized jewelry. Sale items are also non-refundable. Any item returned not in its original packaging will not be credited or exchanged. Any items returned with scratches will not be credited or exchanged. Any item returned that has been worn or damaged in any way will not be credited or exchanged.
Simply send us an email to help@ocalis.jewelry and we will gladly assist you.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands, skin products, soaps, etc. However, silver that is regularly used typically needs less care, so OCALIS strongly encourages you to wear your silver every day.
If it tarnishes, with proper care, your silver will retain its beauty and character for many generations to come. All of our pieces come with a polishing cloth. Using this soft polishing cloth, gently rub the silver several times until the original shine returns. Keep silver absolutely dry when storing.
How can I handle my sterling silver products that have an oxidized finish?
Oxidized silver is deliberately tarnished, which creates a black sheen for an antique or discolored appearance in the whole or in some areas of the piece. Due to its tarnished nature, caring instructions for oxidized silver differs from traditional, non-oxidized silver materials.
You should avoid using the polishing cloth in these deliberately tarnished areas as this will strip the oxidized finish from the silver. Instead, we recommend cleaning your oxidized silver areas by using a dry, clean and soft cloth to avoid scratching. Only clean oxidized silver areas when necessary.
How often should I polish my silver?
Polishing silver is done to remove tarnish and restore the original shine appearance to silver pieces and should only be done a few times in the lifetime of a piece. This is because every time silver is polished, metal is removed from the piece.
OCALIS provides professional polishing services to clients for a fee. Polishing services take up to two weeks to complete. Simply send us an email to: help@ocalis.jewelry and we will gladly assist you.
Do you provide International delivery?
We are currently operating in the United States only. Apologies for the inconvenience.